Technology Support Videos and More!
Here you can find support videos and documentation.
If you need additional support please contact your students teacher or Mr.Haynes at chaynes@matescharter.org
iPad's:
Pop up messages- FaceTime Apple ID password
Laptops: Just FYI, the acer laptops are not good at running more then 1 application at a time so please close all apps when running zoom for best results.
Open tabs
Items running in background: You can right click on the taskbar at the bottom of the screen and run task manager to see what is running in the background.
Powering off correctly: Please click on the boxes in the lower left and then click on power then shutdown.
Connecting headphones: When connecting headphones to a windows 10 computer it was ask what was connected. Make sure to click on headphones and then click ok.
Programs:
IXL- Google Login Page
Spelling City
AR
MyMath
STEMscopes
Google:
Zoom:
Password is wrong error:
Had the same issue just happen to me. I refreshed my ip and was able to get in.
On a PC follow these steps. Renewing a computer's IP Address
1.Type Command Prompt on windows search bar
2.In the Command Prompt, enter “ipconfig/release” then press [Enter] to release your computer's current IP Address.
3.Enter “ipconfig/renew” then press [Enter] to renew your computer's IP Address.
On a mac I found this online. Renew your IP address from the DHCP server on Mac
On your Mac, choose Apple menu > System Preferences, then click Network. Open Network preferences for me.
In the list at the left, select the network service that needs a renewed IP address.
Click Advanced, click TCP/IP, then click Renew DHCP Lease.